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Specialist, Customer Analytics

Western Union
hybrid
Pune, Maharashtra, India Posted Sep 4, 2026

About this role

Job title: Specialist, Customer Analytics

Role Responsibilities

As a Specialist – Customer Analytics & AI within our Customer Analytics team based in Pune, you will leverage customer data, advanced analytics, and AI solutions to drive customer acquisition, engagement, retention, and product adoption initiatives. In addition to traditional analytics capabilities, the candidate will play a key role in developing AI-enabled solutions, including building context layers and knowledge frameworks that improve the effectiveness, relevance, and accuracy of enterprise AI applications. You will also -

  • Develop a deep understanding of customer behavior, business performance metrics, and customer lifecycle dynamics.
  • Support customer acquisition, engagement, retention, cross-sell, and product adoption initiatives through data-driven insights.

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