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Specialist, Compliance and Operations (Appeals)
Pearson
hybrid
Oxford, GBR
About this role
Specialist, Compliance and Operations (Appeals)
Oxford, GBR
Key Responsibilities
- Ensuring compliance with regulatory requirements related to appeals.
- Work as part of the team to support the business teams’ understanding of the appeals process and ensure accurate information is provided to customers about the process.
- Process an allocated case load of appeals and ensure on time completion of cases, including marking/moderation appeals, special consideration appeals and malpractice appeals and review of administrative decision cases.
- Accurately log and track appeals as they progress through the process, ensuring full case files are maintained.
- Coordinate the development of responses to regulatory correspondence related to appeals, including EPRS cases, ensuring timely, complete and accurate responses are provided.
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