Service Support Specialist
About this role
Service Support Specialist
In this role, you will have the opportunity to provide support services to businesses in various administrative areas. Each day, you will engage internal customers. You will also showcase your expertise by driving efficient support services.
The work model for the role is: hybrid
This role is contributing to the Factory Service Team in Whitby, Ontario, Canada.
This position is a new role.
You will be mainly accountable for:
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Manage customer concerns, warranty claims, repair returns, and warranty orders, ensuring timely and accurate resolution while maintaining high levels of customer satisfaction.
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Coordinate end-to-end service processes, including service notifications, warranty and repair orders, labor authorizations, purchase orders, and shipment tracking.
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