Service Loyalty Coordinator
About this role
Service Loyalty Coordinator - AN VW Las Vegas
The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department.
What are the day-to-day responsibilities?
- Ask the customer qualifying questions to uncover needs and directs calls appropriately
- Ensures that service consultants receive messages promptly
- Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
- Provide reporting to dealership management
- Collect retail charges from the customer in cash, check or authorized charge account
- Provide customers with the proper change and/or receipt
- Properly process and document charge purchases according to the policies established by the Controller
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