Service Desk Senior Analyst
About this role
Role Description: We're seeking passionate Fluent German IT enthusiasts to join our vibrant team and manage our technical support operations! You'll provide top-notch first-line support to our global clients, ensuring a seamless experience. This role offers a hybrid work model with flexible scheduling, allowing you to work shifts across a 24/7 operation.
What You’ll Be Doing
Responsibilities
- Be the first point of contact for clients, handling inquiries via phone calls, emails, webchats, and other communication channels, all within established service level agreements (SLAs)
- Uphold exceptional customer service standards, following Capgemini's quality guidelines.
- Leverage the Intelligent Service Center by gathering user information, accurately logging incidents and service requests in our ticketing tool.
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.