Service Desk Associate
About this role
Service Desk Associate
Enthuse customers and provide best experience through excellent remote support and communication.
Poland – Wrocław
IT
Full-time
Your skills C1 in Italian and English Customer orientation Great communication skills and a team-player attitude - team work is dream work! Good knowledge of the ticketing tool Willingness to work in shifts between 7 am - 7 pm (8 h shifts) from the office in Wrocław IT support experience is a big plus!
Your tasks
Be the first point of contact for customers needing technical support via phone, email, and chat Troubleshoot basic IT issues with confidence - be the hero! Manage and track service requests through our ticketing system - always on track! Collaborate with our expert tech teams to resolve complex problems - be their right hand! Keep customers informed and happy with timely updates and solutions - extremely rewarding!
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