Service Advisor
About this role
SERVICE ADVISOR - CARTIER, NY FIFTH AVENUE
JOB MISSION As an ambassador of client service and communication for the Maison, he/she is responsible for providing advice and technical explanations and responses to clients as it pertains to the servicing of merchandise. He/she will provide after-sales service resolutions/solutions that meet and/or exceed clients’ expectations, to ensure the highest level of client experience.
KEY RESPONSIBILITIES
Client Service and Client Communication:
- Responsible for delivering a warm and gracious welcome with each client while exhibiting Maison values and exceeding client experience expectations
- Meet and/or exceed service time frames and client expectations for Maison appropriate follow-up to service
- Must understand the client’s needs and identify and discuss appropriate solutions
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