Senior Store Professional
About this role
Senior Store Professional
Summary
The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.
Position Performance Measures:
- Customer satisfaction and issue resolution effectiveness
- Accuracy and speed of parts lookup and order processing
- Sales performance and order fulfillment efficiency
- Product knowledge and technical advisory capability
- Adherence to operational, pricing, and inventory processes
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