Senior Program Leader, Global High-Risk Escalations
About this role
Senior Program Leader, Global High-Risk Escalations
The Global High-Risk Escalations team provides white-glove support for critical escalations across Uber’s global business. We are looking for a Senior Program Leader to lead the strategy and operations of this team while serving as the point person during critical crises.
You’ll oversee Uber’s high-risk customer support issues, focused on social media and executive escalations. You are at the forefront of protecting Uber’s reputation. You can simultaneously drive strategic change while remaining calm under pressure and action-oriented during daily escalations and large crises. You’ll make sharp judgment calls while pivoting operations and breaking down barriers in real-time.
The role's new priority is leading a strategy that incorporates AI-led workflows and drives upstream fixes from root causes identified from escalations.
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