Senior Customer Success Manager - Managed Services
About this role
Senior Customer Success Manager - Managed Services
The Senior Customer Success Manager’s primary responsibility is to be the key advocate and partner to our customers to ensure they achieve their strategic business outcomes and maximum value from their investment with CDW Managed Services. The Sr. CSM will drive customer satisfaction, adoption, retention, renewals and expansion through effective relationship management and the delivery of exceptional customer services. This role is the main point of contact for a dedicated portfolio of enterprise-class, highly complex Managed Services customers, building strong and trusted relationships to understand their needs and proactively address any issues and concerns. The Sr.
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