Senior Customer Success Manager
About this role
About the Role
The Senior Customer Success Manager (Senior CSM) is responsible for helping clients realize measurable value from Fitch Solutions' products and services. This role will cover a portfolio of our most strategic clients, many of which are global in nature and have complex organizational structures, workflows, and stakeholder groups across regions and business lines.
Working closely with Account Management, Sales, Solution Architects, Product Managers, Analysts, and other internal stakeholders, the Senior CSM will lead onboarding, adoption, relationship development, executive engagement, retention, and growth efforts. The Senior CSM will serve as a trusted advisor who understands each client's business priorities and can connect Fitch Solutions' research, data, analytics, and expertise to the needs of different client personas and segments.
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