Senior Contact Center Agent (Roadside Assistance) - German Speaker
About this role
Job title: Senior Contact Center Agent (Roadside Assistance) - German Speaker
About the Role Volkswagen Group Services is seeking a Senior Contact Center Agent (Roadside Assistance) who will work on a fully remote project supporting German-speaking customers. The role focuses on delivering safe, professional roadside assistance, resolving inquiries, and maintaining customer satisfaction for Group-wide services.
What You'll Do
- Providing roadside assistance in a safe, professional and timely manner
- Acknowledging and resolving customer complaints
- Processing inquiries received via phone
- Identifying customer needs and helping customers using specific features
- Analysing and reporting product malfunctions
- Assisting in training new employees when requested by management
- Updating our internal databases with information about technical issues and useful discussions with customers
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