Sales & Customer Success Executive, Inbound Conversion & Social Selling
About this role
Sales & Customer Success Executive, Inbound Conversion & Social Selling
Job Summary
The Sales & Customer Success Executive is a high-velocity closer. Recognizing that the majority of digital retail conversions in Nigeria materialize within chat interfaces, this role is dedicated to turning outbound website traffic, social media comments, and inbound DM inquiries into fully paid prescription eyewear orders.
Key Responsibilities
- Monopolize the administration of the WhatsApp Business API, Instagram Direct Messages, and TikTok comment threads, maintaining a strict response time benchmark of under 5 minutes during business hours.
- Execute outbound call campaigns and personalized chat follow-ups to recapture abandoned carts and incomplete checkouts
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