Royal Service - Hotel Operator (Part-Time)
About this role
Royal Service - Hotel Operator (Part-Time)
Job Description
Your knowledge of the Fairmont Chicago Millennium Park and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Resort Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Reporting to the Director of Guest Experiences, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
- Processing all external and internal calls by redirecting calls or directly assisting the caller
- Answer email and guest inquiries in a timely manner
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