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Royal Service Agent (Hotel Phone Operator)
FAIRMONT
onsiteUSD 36 / hour
Fairmont San Francisco, San Francisco, United States Posted Sep 7, 2026
About this role
Royal Service Agent (Hotel Phone Operator)
What you will be doing:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Process all external and internal calls, text messages, or emails either by redirecting calls or assisting the caller
- Take ownership of the caller’s request and ensure follow up according to the hotel’s standards and taking messages if necessary.
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Maintain and monitor the “Royal Service” software system
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel
- Handle and distribute faxes, voice messages and written messages for internal and external Guests
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