Royal Service Agent
About this role
Job Description
The Royal Service department is the communication hub of the hotel. The expectations of this role are to offer a friendly, timely, uncomplicated service-oriented response to any request. We are committed to problem-solving, ownership, guest satisfaction and teamwork and live to our mission of turning moments into special memories for our guests. As a department, Royal Service has the knowledge and tools to answer 90% of all calls and requests without transferring calls. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
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