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Retail Customer Experience Agent
M-KOPA Solar
onsite
Thika, Kenya Posted Sep 18, 2026
About this role
Retail Customer Experience Agent
What You'll Do
- Lead product pitching, demonstrations, and induction sessions for new customers
- Explain financing terms, insurance, driving school requirements, and customer responsibilities
- Review KYC documents and ensure policy compliance
- Capture customer data accurately into the system and sync with the Customer Care Team for screening
- Identify fraud risks or documentation inconsistencies and escalate appropriately
- Validate asset readiness checklists covering mechanical state, charge levels, and accessories
- Manage the end-to-end onboarding workflow: verification → training → activation → issuance
- Document and hand over bikes, accessories, helmets, and additional equipment to customers
- Deliver customer training on riding safety, insurance, battery care, charging, payments, and app use
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