Resolution Officer
About this role
Resolution Officer
Pesa is a globally regulated fintech born from a personal need for better, safer cross-border payments. Founded by a team of Canadian software engineers, Pesa provides instant, zero-fee transfers and multi-currency wallets. Regulated by FINTRAC, FinCEN, and the CBN, we combine bank-grade security with a 'local-feel' experience to help global citizens dare to...
Here's how you'll be contributing
- Monitor all transaction queues continuously and take appropriate action on transactions requiring intervention.
- Review transaction queues and escalate failures/issues to the providers.
- Monitor provider wallet balances and ensure sufficient funds are available for customer payouts, where applicable to the Treasury.
- Re-query, retry or reverse transactions based on the applicable failure or transaction status.
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