Remote Chat Support Agent
About this role
About the role
Chat Support Agent at Qode. Remote, United States. Full time and part time available.
You will be the primary point of contact for customers, providing assistance through the live chat platform, resolving inquiries, troubleshooting issues and keeping the customer experience positive.
Responsibilities
- Respond promptly and professionally to customer inquiries via live chat.
- Troubleshoot and resolve customer issues related to products and services.
- Provide accurate information about products, services and company policies.
- Escalate complex issues to the appropriate departments.
- Document all customer interactions and resolutions in the CRM.
- Identify trends in customer inquiries and feed them back into product and service improvements.
- Adhere to company guidelines and service level agreements.
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