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Relationship Manager
Appzone Limited
onsite
Lagos Posted Jul 1, 2026
About this role
Relationship Manager
Job Type: Full Time Qualification: BA/BSc/HND Experience: 2 years Location: Lagos Job Field: Sales and Business Development
Job Description
- Serve as the first point of contact for all customer operational issues and requests.
- Log, categorise, prioritise, and track cases on the service desk platform with proper categorisation, reproducible issue detail, and correct routing.
- Ensure clean escalation and closure notes for every ticket.
- Coordinate with Product Support and Engineering for deeper investigations on complex issues.
- Maintain proactive communication with customers throughout the resolution lifecycle, providing timely status updates and expected resolution timelines.
- Participate in daily and weekly service review cadences and contribute to operational reporting.
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