Regional (Site IT / Hub) Lead
About this role
Signify is hiring a Regional (Site IT / Hub) Lead based in Bangalore, India. The role leads and coordinates user support services (Field Service Support engineers, Digital Technical Engineers and Service Desk agents) within an assigned region, with the goal of improving end-user productivity and customer satisfaction.
Key responsibilities
- Lead, coach, and support a regional team of technical engineers, site IT leads, and service desk agents
- Coordinate daily support activities, workloads, priorities, and shift coverage across the region
- Provide guidance on complex incidents, service requests, and escalations
- Support team development through mentoring, feedback, and performance input
- Ensure high-quality support for end-user devices, operating systems, productivity tools, and collaboration platforms
- Promote a customer-focused, professional, service-oriented team culture
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