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Receptionist (Guest Relations Agent)
Accor
onsite
Rixos Bab Al Bahr, Ras Al-Khaimah, United Arab Emirates Posted Sep 14, 2026
About this role
Receptionist (Guest Relations Agent) at Rixos Bab Al Bahr, Ras Al-Khaimah, United Arab Emirates
Job Description
- Build positive relationships with guests to ensure a high level of satisfaction
- Address guest requests, complaints, and feedback promptly and courteously
- Follow up with guests during their stay to ensure comfort and resolve issues
- Handle special requests (VIP guests, anniversaries, birthdays, special needs)
- Assist guests with travel arrangements, transportation, tours, and local information
- Promote hotel services, facilities, and ongoing offers
- Greet guests warmly on arrival and ensure a smooth check-in and check-out process
- Handle room reservations, cancellations, and amendments
- Answer phone calls, emails, and walk-in inquiries professionally
- Process payments, billing, and prepare invoices
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