Realtime Analyst, NCC, Network Control Center, Network Control Center
About this role
Realtime Analyst, NCC, Network Control Center, Network Control Center
Job ID: 10483931 | Amazon Japan G.K. - A43
Description Amazon aims to be the most customer-obsessed company on earth, placing customer experience at the center of all activities. Amazon Customer Service CS builds and operates the world’s largest customer service network design, planning, and operations. We forecast demand, match customers to optimal experiences, and continuously improve service quality through intelligent and adaptable systems. We are transforming CS from a manually operated reactive model into an AI-native ecosystem that makes CS a growth driver and competitive edge for Amazon. We are seeking a real-time analyst to join the network control center NCC, Amazon CS’s centralized incident management function.
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