Project Manager OPL, 18-months Secondment
About this role
About the role
The project associated with this role will be the implementation and ongoing evolution of our Google CCaaS environment (Contact Center as a Service), a cloud-based contact center solution. The successful candidate will play a pivotal role in leading, orchestrating, and driving the design, implementation, and adoption of new operational processes. They will be responsible for overseeing production deployments, managing cross-functional collaboration between Google, the Lab, Operations and Planning, and IT teams, mitigating delivery risks, and championing continuous improvement initiatives to enhance service delivery and business outcomes.
This position is an 18-month secondment.
What you'll do here:
- Overall project planning
- Co-ordination and Execution of remaining project phases
- Follow and control the project evolution and communicate progresses accomplished
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