Project Coordinator, Technical Services Delivery
About this role
Overview: The Project Coordinator will assist in managing staffing plans, hiring, onboarding, training, and monitoring work hours. This role requires coordination with the MSD Program Manager and Account Management team, overseeing interactions with onsite resources, customers, and external employees.
Responsibilities
- Coordinate onboarding processes, IT asset setup, and documentation for Delivery consultants.
- Deliver consultant onboard presentations and materials.
- Track and report KPIs related to time management, attendance, and employee retention.
- Host meetings, including kickoff calls for recruiting efforts.
- Conduct one-on-ones with up to 30 consultants, document feedback, and follow up on concerns with the Service Delivery Manager and consultants.
- Standardize documentation and support continuous improvements in recruiting processes.
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