Program Manager, Vendor Performance
About this role
Program Manager, Vendor Performance
Job Summary
The Program Manager, Market Vendor Performance is responsible for coordinating programs that support the delivery of member benefits including durable medical equipment (DME), home modification, and wheelchair repair services. This role partners with internal stakeholders and external service providers to improve member experience, monitor operational performance, drive continuous improvement and ensure compliance with contractual and regulatory requirements. The Program Manager influences outcomes through collaboration, data-driven decision making, and operational leadership. This role focuses on improving the product and member experience, ensuring regulatory compliance, and supporting operational excellence to enable safe community living for members.
Essential Functions:
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