Production Support Engineer
About this role
Production Support Engineer
Location: Plano, Texas (Hybrid)
Role Overview
This position is for a role within the production support and DevOps team. The individual will interact with internal and external technical, production support, and middleware teams, and will work closely with the business team. The ideal candidate must be able to self-manage work, take initiative to troubleshoot issues, identify resolutions independently, and find opportunities for optimization and automation.
Key Responsibilities
- Provide production support as part of the DevOps team.
- Interact with internal and external technology and support teams.
- Work closely with business teams to understand and resolve issues.
- Troubleshoot and resolve production issues independently.
- Identify opportunities for process optimization and automation.
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