Product Support Analyst
About this role
Product Support Analyst
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Job Description
In this role, you’ll collaborate with client managers and our customers, sharing your expertise on Amex GBT’s travel technology and tools. You'll support day-to-day travel technology questions, troubleshoot issues, implement and maintain the online booking tool.
What You’ll Do
- Manage product support for cases including product breakdowns and defects, documenting your case research to help global clients resolve challenges
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