Product Onboarding Team Lead
About this role
Hello!
The Role
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Develop and execute an effective recruitment strategy to hire new Onboarding Specialists quickly and efficiently.
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Manage a team of Onboarding Specialists (6-7 people) to ensure high performance and achievement of targets.
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Monitor team performance metrics and take actions to address gaps and improvements.
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Implement new strategies and tactics to increase customer retention, satisfaction, and reduce onboarding duration.
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Motivate your team and give feedback constantly.
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Help create a fun, high-energy environment where people love coming to work.
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Maintain consistency in hitting duration and retention targets.
Your Profile
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Preferred experience in B2B SaaS environment
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Team Lead experience, ideally in a Customer Experience team, with a track record of driving customer retention and onboardings.
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Speak fluent English and Portuguese
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