Practice Operations Manager II

Columbia University (Staff Jobs)

Position Summary

Reporting to the Director of Practice Operations, the Practice Operations Manager II is responsible for all aspects of the day-to-day operations for the responsible sites and facilitates efficient and high quality patient care, access and satisfaction.

Responsibilities

• Site Operations
• Directly manages assigned practice site(s) and operational workflows to meet operational goals, in patient volume and access, service, operational efficiency, and physician, staff and patient satisfaction. Provides cross coverage for other practice sites and/or operational workflows as needed.
• Conducts periodic evaluation of workflows, makes recommendations for corrective measures and leads implementation. Measures effectiveness of implementation and adjusts as needed. Ensures that staff is engaged and trained to execute remedy as appropriate.