Phone Collections Officer
About this role
PalmPay
Phone Collections Officer
Job Type: Contract Qualification: BA/BSc/HND
Experience
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Location: Lagos
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City: Ikeja
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Job Field: Customer Care, Success and Service
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Salary Range: ₦100,000 - ₦150,000/month
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We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
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Summary
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The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring timely recovery of outstanding balances while maintaining a positive customer experience.
Key Responsibilities
- Contact customers regarding overdue loan repayments
- Negotiate repayment plans and follow up on payment commitments
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