Pharmacy Support Specialist (Wednesday to Sunday)
About this role
Pharmacy Support Specialist (Wednesday to Sunday)
The Customer Support Specialist will bridge the service gap needed to provide service support to PACE clients and their participants in facilities along with the network pharmacies servicing them.
Responsibilities
- Provides enrollment support for new PACE enrollees.
- Communicates pharmacy benefit information to network pharmacies contracted with facilities where CareKinesis PACE participants reside.
- Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
- Provides help desk support to network pharmacies.
- Education PACE staff regarding CareKinesis and network pharmacy processes for facility participants.
- Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
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