Patient Services Associate

Patient Services Associate

Responsibilities

• Patient Check in and Check Out - verify insurance, collect copays, update demographics, ensure accurate MiChart documentation.

• Scheduling and Coordination - schedule follow ups, testing, procedures; follow decision trees; scheduling and responding to messages via the front desk in basket; route messages appropriately through the front desk fax server.

• Front Desk Operations - maintain clinic flow, manage waiting room, support providers and nursing teams, prepare daily clinic materials.

• Telephone and MyChart Support - answer phones, triage patient needs, assist with MyChart activation, route calls/messages.

• Administrative Tasks - scan documents, process forms, maintain accuracy of patient records, support general clerical needs.

• Required Qualifications