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Overnight Front Desk Agent
Four Seasons Hotels Limited
onsite
Teton Village, Wyoming, United States of America
About this role
Overnight Front Desk Agent
Responsibilities
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Perform nightly audits, reconcile accounts, and prepare daily financial reports
- Answer phone calls, take reservations, and manage booking systems
- Maintain a clean, organized, and presentable front desk area
- Coordinate with housekeeping and maintenance staff for guest needs or emergencies
- Respond to emergencies or unusual situations, following company protocols
- Ensure accurate record-keeping of guest information and transactions
- Provide basic concierge services such as directions, recommendations, or transportation arrangements
- The Overnight Front Desk Agent assists guests with all aspects of their arrival and departure experience.
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