Outbound Operator
About this role
Job title: Outbound Operator
About the Role
We are looking for a professional and customer-focused Outbound Call Center Operator with at least 3 years of experience to join our growing microfinance or collection team in Nigeria.
- The ideal candidate has strong communication skills, the ability to handle high call volumes, and preferably hands-on experience supporting inbound lines within collections or loan servicing environments.
- This role is critical in ensuring excellent customer support, resolving inquiries efficiently, and maintaining compliance with company policies and regulatory standards.
Key Responsibilities
- Handle Outbound customer calls regarding loans, repayments, account status, and general inquiries
- Provide accurate information about products, payment options, and policies
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