Operations Support Specialist
About this role
Operations Support Specialist
In this role, you’ll join our highly skilled team providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. We look forward to your application!
What You’ll Do
- Investigate service and quality errors raised via Salesforce CSI process and provide feedback to team leader for their coaching and feedback conversations. This may require listening to calls/chats/emails between GBT and the client to understand what caused the quality escalation.
- Work with Suppliers to seek reimbursement or waivers and favours, raise cases with GDS or internal teams as needed
- Submit snap tickets to update Compleat for airline commission changes to avoid ADMs
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