Operations Manager
About this role
Operations Manager
Description: As an operations manager, you will be responsible for providing professional and focused customer service both internally and externally. Reporting directly to the SDM, the Operations Manager will ensure quality and efficient customer service to the aligned account customers. Client POC for Operations related questions, liaison with SDM, T&Q, HR and IT. Ensure SDM back-up when applicable. Team ranking and team management of the team leads group. Develops and controls team leaders through weekly meetings and specially designed action plans. Collects and extracts data from the system (Client or Internal) to coordinate outliers’ improvement. Together with WFM and SDM, executes planning and scheduling to grant the best coverage. Identifies gaps on the scheduling and tests best solutions to ensure coverage.
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.