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Operations IT Support Representative (IT Service Desk) - Tier 2

TELUS Digital
onsite
Santa Tecla, El Salvador

About this role

Operations IT Support Representative (IT Service Desk) - Tier 2

Last day to apply: September 15th

Position Overview

As a T2 Technical Support Agent (IT Service Desk), you are a highly skilled and customer-focused professional, dedicated to providing exceptional service and technical expertise. Your role emphasizes resolving complex issues related to internet connectivity, network configuration, and delivering comprehensive technical support to customers. You excel in handling technical inquiries with efficiency, offering clear and precise solutions while ensuring an outstanding customer experience.

Core Competencies:

Problem-Solving

Adaptive Troubleshooting

Navigating Ambiguity

High Emotional Intelligence

Functional competencies:

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