Operations Associate Analyst - HIH - Evernorth
About this role
Operations Associate Analyst - HIH - Evernorth
Position Overview The Eligibility Senior Analyst is responsible for handling daily operational issue resolution, special projects and administrative operational support for the Client Service Team and Account Management Operations. Position requires account and operational knowledge in order to identify route cause, resolve issues, identify trends, and ensure client satisfaction.
Essential Functions
- Provide business support to clients and account management to ensure satisfaction with issue resolution.
- Consults with Account Management, leadership, and other ESI areas to provide analysis and direction on prioritizing and resolving client issues, with minimal client interaction.
- Responsible for handling daily routine issue analysis, work assignments, and other administrative support.
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