Onsite Technician
About this role
Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Australia – Melbourne
IT
Full-time
Your skills 18 months of IT experience (or equivalent) Experience in OS, Apps and H/W installation and troubleshooting depending on project products Experience in handling inbound calls and answer questions Ability to build good relationships Excellent time management skills
Your tasks
Provide day to day local/remote desktop support
Handle inbound calls and answer questions
Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
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