Monitor systems, platforms and infrastructures

Monitor systems, platforms and infrastructures

Monitor systems, platforms and infrastructures, ensuring the early detection of alerts, incidents and events. Manage first-level incidents and requests following defined procedures and standards. Execute operational and support tasks following established runbooks and procedures. Classify, prioritize and escalate incidents according to criticality and impact. Collaborate in the operational continuity of the service through the follow-up and updating of incidents and events. Document operational actions, incidents and procedures in accordance with the service's standards. Prepare basic operational reports and shift handovers. Ensure compliance with SLAs and operational standards within their scope. Use monitoring, operation and ITSM management tools.