Miu Miu Client Services Advisor
About this role
Miu Miu Client Services Advisor
Job Summary/Purpose
A member of the Client Services call center team supporting client contacts (call, chat, email) and servicing omni-channel client interactions for the Miu Miu America’s region.
Responsibilities
- Embrace a culture that puts client experience first and foremost
- Be the voice of our Group’s Client Service team by providing a high level of luxury service
- Maximize use of the client relationship management system while providing client support through phone, email, live chat, social network, and SMS
- Adopt an authentic approach to clienteling and build long term relationships with clients by personalizing the client experience at every touchpoint
- Respond efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued
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