Mgr, NGS Programs
About this role
Job Summary
Lead a global support program that serves as the first line of support for data issues, deals, bookings, the Quote-to-Order (Q2O) process and the FPVR process. The role provides responsive support for global accounts and Renewal Specialists, using data, analytics and reporting to resolve operational issues and enable consistent execution across Renewals and Customer Success. A critical accountability is to identify problem areas and improvement opportunities, then translate analysis into clear insights on business value, expected benefits and return on investment (ROI) to guide prioritization and decision-making.
Job Resposibilities
- First-Line Business Support : Provide responsive first-line support for data issues, deals and bookings. Assess requests, clarify business impact, coordinate resolution and maintain clear communication through closure.
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