Mgr, Digital Carrier Mgmt
About this role
Mgr, Digital Carrier Mgmt
Overall Job Summary
The Manager, Digital Carrier Management, oversees pre-shipped and post-shipped digital order processing and fulfillment within an omni channel retail environment. This role ensures seamless order capture, validation, tracking, and coordination, collaborating with cross functional partners like logistics, tech, supply chain, freight pay and customer support to deliver a frictionless customer experience. Inspired by best practices in digital retail operations and traditional carrier management roles.
Essential Duties and Responsibilities (Min 5%)
- Manage digital order capture, validation, and fulfillment tracking across web, mobile, and marketplace channels.
- Ensure efficient transitions between order stages and timely delivery.
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