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Merchant Services Program Manager

University of Michigan
remoteUSD 95,000 - 110,000 / year
Remote Posted Sep 12, 2026

About this role

Merchant Services Program Manager

Job Summary

The University of Michigan's Merchant Services Program supports payment processing and PCI DSS compliance for approximately 400 merchants across the University.

The Merchant Services Program Manager provides strategic and operational leadership for this university-wide program. You will lead staff, collaborate with departments and external partners, guide payment and compliance initiatives, and improve program services, operations, and long-term sustainability.

This position manages staff performance and development for a team of three direct reports.

What You'll Do

  • Program Leadership and Operations
  • Establish program goals, priorities, performance measures, and operating plans
  • Lead projects and process improvements that strengthen efficiency, customer service, compliance, and financial sustainability

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