Membership Advisor (English & Japanese Speaking) (Based in Bangkok)
About this role
Membership Advisor (English & Japanese) Based in Bangkok
The Membership Advisor will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.
Job Responsibilities:
- Handle in-bound calls within corporate service levels
- Assist customers in vacation planning and worldwide hotels reservations
- Answering customer enquiries and resolving customer care issues
- Optimize booking opportunities and promoting member retention and loyalty
- Answer emails with accuracy, clarity and simplicity in a customer friendly manner
- Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved
Job Requirements:
- Candidate must possess at least a Diploma or higher.
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