Life Services Member Engagement Specialist I
About this role
Life Services Member Engagement Specialist I
Job Summary
Life Services Member Engagement Specialist I is responsible to act as first point of contact for new Life Services members and direct them through the Intake Process.
Essential Functions:
- Act as first point of contact for new Life Services/JobConnect members, and direct them through the intake process
- Starts each intervention with members wondering, “What does the world look like for this person, and how can I meet him or her where they are? What are his or her unique needs, and how can CareSource help?” In each interaction, the employee will aspire to help the member to feel informed, empowered, and supported by CareSource
- Answer and route incoming telephone calls to proper personnel or initiate intake process for first-time callers; verify and complete intake process for each new member
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