Level 2 Network Support Engineer
About this role
Role Overview
The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure.
This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction.
This is a hands-on, run-oriented role requiring strong technical troubleshooting capabilities, operational rigor, and a customer-focused mindset.
Key Responsibilities
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Monitoring & Supervision
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Continuously monitor network services and infrastructure to proactively identify issues and performance degradation.
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