Learning and Development Manager
About this role
Learning and Development Manager
Job Summary
The Learning & Development Manager is a strategic and hands-on leader responsible for shaping the growth, performance, service excellence, and culture of this modern contemporary boutique hotel.
This role partners closely with the Director of People + Culture, department leaders, and operational leadership to design and deliver impactful training that elevates service standards, strengthens leadership capability, ensures compliance, supports career development, and brings Makeready’s Guiding Principles to life across the property.
A significant focus of this position will be supporting, training, and coaching our team on Forbes Travel Guide Service Standards and Marriott International brand standards, ensuring these expectations are understood and consistently brought to life throughout the guest experience.
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