Knowledge Management & Training Lead
About this role
Job title: Knowledge Management & Training Lead
"No one can whistle a symphony. It takes a whole orchestra to play it." — H.E. Luccock
Role Overview: Mercury's Vendor Strategy team is hiring a Knowledge & Enablement Lead to own the frameworks and governance for how Mercury's risk operations — and the BPO partners who deliver them — document, learn, and prove what they do, as we scale toward bank readiness.
This is one role spanning two disciplines: knowledge management (the single source of truth for how work gets done) and training (how internal and vendor teams learn to do it). It is a system design and framework role with real execution target behind it.
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